Refund & Cancellation Policy

Clear, Fair, Transparent

This Refund & Cancellation Policy explains how refunds, cancellations, and rescheduling of services are handled at Givenbiz Prevarsity. By booking or using our services, you agree to the terms stated below.

1. Training Programs (IELTS, PTE, ICT, etc.)

1.1 Refunds

Payments for training programs are non-refundable once classes have started. This includes:

  • Exam preparation classes
  • ICT/digital skills training
  • Corporate courses
  • Professional development programs

1.2 Refund Before Training Starts

A refund may be granted only if training has not started, minus 10% administrative fee.

1.3 Class Cancellation / Missed Classes

  • Missed classes are not refundable
  • Students may be allowed to join another batch, subject to availability
  • Rescheduled classes (by us) will always be compensated with a new date

2. Co-working & Private Office Bookings

2.1 Refunds

Payments for co-working or private office bookings are non-refundable after usage has begun.

2.2 Cancellation Before Start Date

  • For monthly bookings: cancellation must be made 48 hours before start date for a partial refund (minus 10% admin fee)
  • For daily/weekly bookings: refunds are not available after payment

2.3 Rescheduling

We allow free rescheduling for workspace bookings if space is available on the new date.

3. Conference & Meeting Room Bookings

3.1 Refunds

  • Cancellations 48 hours before event: 80% refund
  • Cancellations 24 hours before event: 50% refund
  • Cancellations less than 24 hours: No refund

3.2 Rescheduling

Events may be rescheduled once without extra cost, depending on room availability.

4. Business Services (Branding, CAC, Websites, Proposals)

4.1 Refund Policy

Refunds are not issued for business services after work has started. This includes:

  • Logo & branding
  • CAC registration
  • Website development
  • Business proposals
  • Digital marketing
  • Corporate consulting

4.2 If the Client Cancels Before Work Starts

A refund of 80% will be issued (20% covers administrative and preliminary work).

4.3 Revisions

Major revisions outside the agreed scope may attract additional charges.

5. Testing Centre / Facility Use

(For exam bodies, institutions, and organizations.)

5.1 Refunds

No refunds for completed facility usage.

5.2 Cancellation

  • Cancellation 72 hours before event: 70% refund
  • Cancellation 24-72 hours before event: 40% refund
  • Cancellation less than 24 hours: No refund

5.3 Rescheduling

Rescheduling is allowed with no penalty if done 48 hours before the event.

6. Inability to Use Service (Client Fault)

Refunds will not be issued for:

  • Late arrival
  • Failure to attend training
  • Failure to use workspace within booked time
  • Personal emergencies
  • Change of schedule
  • Failure to comply with facility rules

7. Inability to Provide Service (Our Fault)

If Givenbiz Prevarsity fails to deliver a service due to:

  • Facility issues
  • Technical problems
  • Scheduling errors

We will either:

  • Provide a free reschedule, or
  • Issue a refund (based on the portion of service not delivered)

8. Payment Processing Time

Approved refunds (if applicable):

  • 3-7 working days (within Nigeria)
  • Bank transfer only
  • Receipt must be presented

1. Core Stipulation: Non-Refundable Dispositions

By virtue of our operational framework and the immediate allocation of premium resources, the majority of our services are strictly non-refundable post-remittance and upon the commencement of scheduling or access. This rigid policy applies to:

  • International Examination Registrations: Funds are directly remitted to global exam bodies and fall under their sovereign refund policies.
  • Elite Training Curricula & Bootcamps: Non-refundable once intellectual property is accessed or a cohort begins.
  • Executive Workspaces & Office Suites: Non-refundable once the contracted occupancy period commences.
  • Corporate Advisory Services: Non-refundable upon the initiation of the project mandate and allocation of consulting hours.

2. Client-Initiated Cancellations

2.1 Training & Bootcamps

Cancellations executed significantly prior to the cohort's commencement date may qualify for a partial reimbursement, subject to an administrative deduction. Post-commencement cancellations forfeit all refund eligibility.

2.2 Workspace Reservations

Daily passes are categorically non-refundable. Cancellations for long-term executive leases must be submitted with a minimum 14-day formal notice to be considered for pro-rated adjustments.

2.3 Examination Registrations

Upon our processing of your registration with the respective international board, Givenbiz Prevarsity ceases to have refund jurisdiction. You must interface directly with the examining body.

3. Strategic Rescheduling Protocols

3.1 Training Ecosystems

Patrons may formally petition to defer their enrollment to a subsequent cohort, provided the request is lodged at least 7 days prior to the initial start date.

3.2 Workspace Utilization

Daily access passes may be rescheduled with a minimum 24-hour notice, contingent upon spatial availability.

3.3 International Examinations

Rescheduling assessments is governed exclusively by the stringent policies of the respective global exam bodies, often incurring mandatory rescheduling levies.

4. Institutional Cancellations

Givenbiz Prevarsity reserves the prerogative to cancel or defer services due to unforeseeable operational exigencies, facility maintenance, or force majeure. In the highly improbable event of an institution-initiated cancellation, clients are entitled to:

  • A full, expedited financial reimbursement
  • Or a priority rescheduling to a mutually agreeable date

5. Refund Adjudication Process

To initiate a formal refund or cancellation petition, clients must submit a detailed request to our administrative division:

  • Email: info@givenbizprevarsity.com
  • Subject Line: Refund/Cancellation Request - [Your Full Name]
  • Details Required: Service booked, payment receipt, and reason for cancellation.

Verbal requests via phone or in-person will not be considered formal until documented via email.

6. Remittance Timelines

All formally approved reimbursements will be processed and disbursed within 5 to 10 business days. Please be advised that standard banking tariffs or intermediary processing fees may be deducted from the final remittance sum.

If you require further clarification regarding our financial policies, our executive team is readily available.

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